The Office of Accountability offers two types of services:
- Work with parties to help resolve a conflict, available to both project-affected parties and DFC clients
- Conduct an investigation about how DFC applied its relevant policies to a project and is available to project-affected parties, as well as DFC’s Board and President
The Office of Accountability is mandated to provide these services upon request in a manner that is accessible, fair, objective, and transparent. In providing its services, the office complements DFC’s mission as a financial institution that promotes environmentally and socially-sustainable development.
The Director of the Office of Accountability coordinates all office services, updates its website, and manages its budget. To maintain the office’s ability to provide services independently of DFC’s financial operations, the Director reports directly to DFC’s Board of Directors.